Having a struggle! Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. The thought was that it may encourage buyers to actually review the entire listing before contacting the seller. Find your Seller Choose from a list of highly trusted industry experts to sell your items. eBay keeps this information for times like this. Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” You can also reach eBay customer … View cart for details. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. As long as it relates to selling, this option would be appropriate. The seller maybe using another account to list (which I believe is still against eBay rules, if the account was shut down by eBay), however, I think that if the seller wishes to "close" their account, they must wait 6 months to do so in the event that a seller attempts to avoid/scam any potential buyer. eBay recently announced they would require sellers to strip all contact details, including phone numbers, from listings. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We always encourage our members to communicate with each other when there's a problem with a transaction. You Get Paid. eBay sends this same information about you to the user you want to get in touch with. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. Using the eBay platform, I attempted to send an email. I got a response "We are not able to process your message now. According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started. To find eBay, simply use your favorite search engine … Find answers to your buying, selling, and account questions, or contact us for more help. If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. Sending information to Customer Service. Click or tap Contact seller or Contact. Here's how it works. That information was not included in the item listing. The issue may have to do with your listings, a problem buyer or anything else selling-oriented. Ebay put the contact seller at the bottom of the page by the request of many sellers years ago. ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. The first step is to contact the member through the … Seller News. eBay Consignment Sellers Do the Selling. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. Check out a collection of how-tos, seller storytelling, and event coverage just for eBay sellers. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information. Learn more about false reporting of policy violations. We take all reports seriously, but please make sure your claims are accurate. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. Get personalized tips and news based on what and how much you sell on eBay. Go to the Seller Information section at the top of the listing and select Contact Seller. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. The contact details of all EU based eBay Business Sellers are in the public domain. If all the information is correct, you automatically see a request-confirmation page and eBay generates an e-mail message to both you and the other user. If you're using the mobile app, scroll down and tap the "About The Seller" section, then you'll see the … To subscribe, click on the Account tab in My eBay, then click Communication Preferences at left, and check the Seller email promotions box under Promotions and Surveys. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Report a seller What to do if eBay ended the listing of an item you bought eBay sends this same information about you to the user you want to get in touch with. We created policies to make sure eBay is a safe place to buy and sell. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option Get in … Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing. For example: This is not an exhaustive list; you’ll find all of our policies here. How to get in touch with eBay You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom … The only point of contact I find is the same email link. @chilsa74 . I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. Click on a category. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Use TAB key to navigate results. We'll make sure you either receive the item you ordered, or get your money back. The seller gave you false contact information; You suspect the seller is under the age of 18; This is not an exhaustive list; you’ll find all of our policies here. This new policy will go into effect September 2017. If you can't find a solution to your question, select Other, then select Contact the seller. Make sure we always have your current contact information, so sellers can contact you after you win. If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. Report a seller What to do if eBay ended the listing of an item you bought. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. When you're opted in, buyers can find your phone number in 3 places on eBay: If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number. To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. Remember back when you registered and eBay asked for a phone number? Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. Something went wrong. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. Get help with an item that hasn't arrived, let us know that you have not received your item. If you didn't get your item, you're covered under eBay Money Back Guarantee. To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps: Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. The best number to call based on statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues. Type your question for the seller. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. Choose the topic that best matches your question on the Find answers page. Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … Keeping your contact information current . Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. Most sellers jump to attention when they receive this e-mail from eBay and get the ball rolling to complete the transaction. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a … 4 This option would apply if you are an eBay seller and want to contact eBay in relation to a selling issue. Of course as we all know it didn't work, but that was the thought behind it. According to some accounts, the wait time for this number is typically three minutes. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. I won an item (7/24) from a seller and when I paid the entry under My eBay reported that the item was out of stock. You can also report an issue with a buyer. Getting Started on eBay Explore the site a bit. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. On the website, you'll see this to the right of the item's description in a box that contains more information about the seller. eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Find out about changing your contact information. Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. Please contact eBay Customer Service." Click Contact seller on the product page. If you don’t hear from the buyer (or seller) of your eBay item after three business days and you’ve already tried sending an eBay message, you need to get more contact information. Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. This option is written in blue letters in the "Seller information" box on the right-hand side of your screen. I am trying to contact eBay with an urgent matter. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. Copyright © 1995-2020 eBay Inc. All Rights Reserved. The wait for this number is typically around seven minutes. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Enter your search term to display live search results. 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