In this scam, the buyer then accuses you of sending a damaged item. They may even provide photos of the broken item. Once payment is confirmed you ship it promptly. What to do when you don't receive your item or it's not as described. After making a sale on eBay using Packlink (via Hermes) to deliver the item I was informed by the buyer it had been damaged in transit. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Canceling a transaction. What to do when a buyer doesn't pay. What is the eBay Money Back Guarantee? Be careful not to jump the gun and register a complaint too soon. Once you submit your claim, a damage inspection will be conducted by UPS. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. You'll get your money back. Still waiting for the buyer at this point to open a claim through ebay which is what I was told to tell him by an ebay … Appeal eBay's decision about a return or missing item for buyers. Follow these steps to get your refund. If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. Frequently Asked Questions Report a problem with a buyer. Either way, you’re covered by the eBay Money Back … eBay buyers and bidders can be guilty of fraudulent or damaging activity. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. In the worst case, she'll claim she's doing so because the dress is damaged in some way—damage she might be … Due to requesting photos, getting the item returned (as per eBay policy) and refunding, when claiming against Packlink I was told it was outside the 7 day rule so I could not make a claim. You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. They can claim the item was not received, claim a refund and make off with the expensive item. Your requests and cases. Resolving selling problems. eBay sellers can recognize the types of buyer fraud and report offenders to eBay. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". The seller will also pay for return shipping.. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Resolving buying problems. If you've changed your mind and want to return it, you can ask the seller if they'll accept a … Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. To file a claim with eBay, you must initiate the complaint process no sooner than 7 days and no later than 45 days after the close of the listing. The buyer actually contacted me with the photos of the damage but I think I need to have the item in my possession before continuing with the claim in order to take more photos they requested. How do I make a claim? 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