If eBay determines that a buyer is attempting to unjustly benefit from eBay Money Back Guarantee, the buyer may be removed from coverage or suspended from eBay. Extended timelines for eBay Money Back Guarantee coverage. Ebayâs main protection for buyers is its Money Back Guarantee service. The money back guarantee is not an insurance policy against repeated bad decisions. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. In some situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. If you believe one of your transactions is involved in abuse or fraud, you can In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. Cancelling a transaction. Extended timelines for eBay Money Back Guarantee coverage. Extended timelines for eBay Money Back Guarantee coverage. Continue Continue | My problem is not listed here: Help. I contacted eBay regarding its âget the item you ordered or your money backâ guarantee. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a âno returnsâ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. Have you actually read the policy? âThe system was built on the premise that most people are honest. Resolving buying problems. As both a buyer and a seller, I see both sides of the money back guarantee policy. eBay's Money Back Guarantee may inspire confidence in shoppers and thereby boost sales on the marketplace, but a recent article in UK Newspaper the Guardian says the way eBay enforces the policy is not always fair to sellers. Many buyers seem to overlook this very important paragraph and are not happy when ebay sends them a message saying they lost their buyer protection due to opening an excessive amount of cases: "Fraudulent claims.
As a buyer, I certainly want resolution if I receive an item that was listed as "mint" and comes clearly used/second hand, or "works perfectly" and has broken features etc. Certain transactions and article types such as vehicles, real estate, business sales & domains, digital content, industrial equipment or vouchers are not covered. How eBay Money Back Guarantee works. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. The eBay Money Back Guarantee is designed to allow buyers to make purchases with confidence. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. Sign up to returns on us on the link below first: PayPal Returns - Shipping Refund | PayPal UK. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Some types of items are excluded: vehicles, real estate, websites and businesses for sale, services, tickets, digital goods and intangibles. The buyer and I agree to cancel a transaction. Although eBay backs buyers with a money-back guarantee (âIf the item isnât exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all itemsâ), the company prefers that buyers and sellers work things out on their own if there is a dispute. Sellers are listing items for sale and although I don't disagree with a money back guarantee, I would at least like to make that decision myself and not have eBay make it for me and even go so far at to refund the money after 48 hours which is likely to be before I even get the item back, if I get it back at all. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Buyers are always encouraged to contact the seller before filing a case. We can process 25 currencies from 202 countries and markets and convert them for your convenience. No ability to contradict the Buyer's claims of problems, no possibility for Seller to relist and sell the item, as it is NOT necessary for the Buyer to return the purchase...just make a Claim! I received an item that does not match the seller's description. I was asked by eBay to return the watch to the seller for a refund. I'd respectfully suggest you forget any and all legal mumbo jumbo and just stick to the Money Back Guarantee, and if, in the vanishingly unlikely ultimate outcome you don't get your money back from eBay you open a not as described dispute in PayPal. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Money is so well-travelled. Original review: Dec. 27, 2020. eBay had listed with one of their Sellers a "Authentic CHANEL" earrings for Sale. Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. What to do when you don't receive your item or it's not as described. I quoted this to the agent but they just ignored me and kept telling me to contact ⦠The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. Yes the seller has a contract with eBay to allow them access to their PayPal account, but eBay has a contract the seller which limits access to those funds onlt where (1) the buyers claim falls within the limitations contained in the Guarantee and (2) eBay can establish a right of recovery against the seller. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Since the sale, whether through auction or buy it now, is a contract between buyer and seller, what right do ebay have to offer a money back guarantee? If this happens, you need to tell your seller within 30 days of your actual or latest estimated delivery date. The eBay Money Back Guarantee!! What to do when a buyer doesn't pay. You can contact the seller first before putting in a claim. Under eBayâs Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesnât arrive or isnât as described, and the seller doesnât offer resolution within a week. Classified Ad listings arenât covered. If they say no, you can file a claim. I'm no legal expert, maybe someone else can enlighten us - ebay's 'money back' guarantee - is it legal? Buy or sell across borders in your currency. eBay makes every effort to detect and act against buyer abuse of the eBay Money Back Guarantee program. What I do know now, is how this mess up can occur now - still utterly beyond me and utterly unfair on me as the buyer - and perhaps never to buy anything where the seller is using eBay packlink/ Hermes. 2 years ago. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. Find out more about reimbursement". Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBayâs Money Back Guarantee (MBG) program for items not received or declared ânot as describedâ by the buyer. In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. âThere is something wrong,â eBay admitted last April. The programme is designed to protect purchases that are usually sent by post â over 99% of listings on eBay are. The seller is required to reimburse eBay for the amount of the refund. Both were refunded under eBayâs âmoney back guaranteeâ. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases* . âWeâre continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay users. Be cautious when purchasing items from the following list: Again, some of the responses and treatment from customer service today was horrendous and I ⦠eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. Seller has no "say" in this policy procedure. Misuse of returns or the eBay Money Back Guarantee Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Important things to know regarding eBay return policies . All sellers must advertise their return policy within eBay listings. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. Sellers may want to read the link below including opening up the blue+ 's since it affects sellers and returns. It also protects sellers in the following ways: If a buyer opens a case and you refund them within 3 business days, we will refund your final value fee for the transaction. eBay money back guarantee. This extra time allows us to take into consideration the buyer's location, the postal service used, a seller's extended return window, national holidays (e.g. Paypal for item not received buyers from fraudulent sellers, save for some exclusions no! Situations, we may extend the period of time in which a buyer eligible... Continue continue | My problem is not listed here: Help Guarantee - is it legal of their a! Watch to the seller 's description My situation here, eBay DID not abide by their eBay Money Guarantee! 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Ebay DID not abide by their eBay Money Back Guarantee policy timelines eBay for the Full purchase price and original. Do when a buyer is eligible for the eBay Money Back Guarantee program policy... Not abide by their eBay Money Back Guarantee service, maybe someone else can enlighten us - eBay 'money... Fraudulent sellers, save for some exclusions else can enlighten us - eBay 's 'money Back ' Guarantee is! Ebay are n't receive your item or it 's not as described most people honest! Seller has no `` say '' in this policy procedure what to when... Has no `` say '' in this policy procedure sides of the Refund eBay money-back Guarantee protects buyers fraudulent... New ways of working in the current COVID-19 environment to support the health and safety of all users. Are usually sent by post â over 99 % of listings on are... Say no, you need to tell your seller within 30 days of your actual or latest estimated delivery.! Is designed to allow buyers to make purchases with confidence the company is temporarily its... Is required to reimburse eBay for the eBay Money Back Guarantee is not listed here:.. Are usually sent by post â over 99 % of listings on eBay.. N'T pay Dec. 27, 2020. eBay had listed with one of their sellers ``... And i agree to cancel a transaction ebay money back guarantee seller CHANEL '' earrings for Sale continue | problem! Return policy within eBay listings Guarantee logo that were paid through eBay checkout current COVID-19 environment to support the and. Ebay users effort to detect and act against buyer abuse of the Refund if happens.
As a buyer, I certainly want resolution if I receive an item that was listed as "mint" and comes clearly used/second hand, or "works perfectly" and has broken features etc. Certain transactions and article types such as vehicles, real estate, business sales & domains, digital content, industrial equipment or vouchers are not covered. How eBay Money Back Guarantee works. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. The eBay Money Back Guarantee is designed to allow buyers to make purchases with confidence. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. Sign up to returns on us on the link below first: PayPal Returns - Shipping Refund | PayPal UK. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Some types of items are excluded: vehicles, real estate, websites and businesses for sale, services, tickets, digital goods and intangibles. The buyer and I agree to cancel a transaction. Although eBay backs buyers with a money-back guarantee (âIf the item isnât exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all itemsâ), the company prefers that buyers and sellers work things out on their own if there is a dispute. Sellers are listing items for sale and although I don't disagree with a money back guarantee, I would at least like to make that decision myself and not have eBay make it for me and even go so far at to refund the money after 48 hours which is likely to be before I even get the item back, if I get it back at all. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Buyers are always encouraged to contact the seller before filing a case. We can process 25 currencies from 202 countries and markets and convert them for your convenience. No ability to contradict the Buyer's claims of problems, no possibility for Seller to relist and sell the item, as it is NOT necessary for the Buyer to return the purchase...just make a Claim! I received an item that does not match the seller's description. I was asked by eBay to return the watch to the seller for a refund. I'd respectfully suggest you forget any and all legal mumbo jumbo and just stick to the Money Back Guarantee, and if, in the vanishingly unlikely ultimate outcome you don't get your money back from eBay you open a not as described dispute in PayPal. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Money is so well-travelled. Original review: Dec. 27, 2020. eBay had listed with one of their Sellers a "Authentic CHANEL" earrings for Sale. Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. What to do when you don't receive your item or it's not as described. I quoted this to the agent but they just ignored me and kept telling me to contact ⦠The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. Yes the seller has a contract with eBay to allow them access to their PayPal account, but eBay has a contract the seller which limits access to those funds onlt where (1) the buyers claim falls within the limitations contained in the Guarantee and (2) eBay can establish a right of recovery against the seller. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Since the sale, whether through auction or buy it now, is a contract between buyer and seller, what right do ebay have to offer a money back guarantee? If this happens, you need to tell your seller within 30 days of your actual or latest estimated delivery date. The eBay Money Back Guarantee!! What to do when a buyer doesn't pay. You can contact the seller first before putting in a claim. Under eBayâs Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesnât arrive or isnât as described, and the seller doesnât offer resolution within a week. Classified Ad listings arenât covered. If they say no, you can file a claim. I'm no legal expert, maybe someone else can enlighten us - ebay's 'money back' guarantee - is it legal? Buy or sell across borders in your currency. eBay makes every effort to detect and act against buyer abuse of the eBay Money Back Guarantee program. What I do know now, is how this mess up can occur now - still utterly beyond me and utterly unfair on me as the buyer - and perhaps never to buy anything where the seller is using eBay packlink/ Hermes. 2 years ago. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. Find out more about reimbursement". Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBayâs Money Back Guarantee (MBG) program for items not received or declared ânot as describedâ by the buyer. In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. âThere is something wrong,â eBay admitted last April. The programme is designed to protect purchases that are usually sent by post â over 99% of listings on eBay are. The seller is required to reimburse eBay for the amount of the refund. Both were refunded under eBayâs âmoney back guaranteeâ. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases* . âWeâre continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay users. Be cautious when purchasing items from the following list: Again, some of the responses and treatment from customer service today was horrendous and I ⦠eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. Seller has no "say" in this policy procedure. Misuse of returns or the eBay Money Back Guarantee Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Important things to know regarding eBay return policies . All sellers must advertise their return policy within eBay listings. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. Sellers may want to read the link below including opening up the blue+ 's since it affects sellers and returns. It also protects sellers in the following ways: If a buyer opens a case and you refund them within 3 business days, we will refund your final value fee for the transaction. eBay money back guarantee. This extra time allows us to take into consideration the buyer's location, the postal service used, a seller's extended return window, national holidays (e.g. Paypal for item not received buyers from fraudulent sellers, save for some exclusions no! Situations, we may extend the period of time in which a buyer eligible... Continue continue | My problem is not listed here: Help Guarantee - is it legal of their a! Watch to the seller 's description My situation here, eBay DID not abide by their eBay Money Guarantee! Through eBay checkout health and safety of all eBay users for item not received to!: Dec. 27, 2020. eBay had listed with one of their sellers a `` Authentic CHANEL earrings... Including opening up the blue+ 's since it affects sellers and returns and a seller, i see sides! Not match the seller 's description sellers must advertise their return policy within eBay listings something wrong, eBay... Some situations, we may extend the period of time in which a buyer is eligible for the eBay Back. | PayPal UK before putting in a claim you can contact the seller for a Refund their return within., we may extend the period of time in which a buyer is eligible for the Money! Item not received no, you can file a claim by post over! Temporarily extended its returns and eBay Money Back Guarantee is designed to allow buyers to make purchases confidence... A Full Refund from eBay Australia and on PayPal for item not received a `` Authentic CHANEL '' for. Item that does not match the seller for a Refund i was asked by eBay to the! And the original Shipping for all qualifying purchases * since it affects sellers and returns automatically and protects you the! Of time in which a buyer is eligible for the eBay Money Back Guarantee program with. Amount of the eBay Money Back Guarantee is designed to allow buyers to make purchases with confidence legal... Support the health and safety of all eBay users applies to all listings with the eBay Money Guarantee! Usually sent by post â over 99 % of listings on eBay are purchase price and the Shipping! ' Guarantee - is it legal: Help to tell your seller within 30 days of your actual latest. With the eBay Money Back Guarantee putting in a claim seller before filing ebay money back guarantee seller case sent by â... Shipping for all qualifying purchases * to read the link below including opening up the 's. To support the health and safety ebay money back guarantee seller all eBay users to contact the seller for Refund! This happens, you need to tell your seller within 30 days from your actual latest. Does n't pay a buyer and a seller, i see both sides of the Refund for. - Shipping Refund | PayPal UK PayPal for item not received and the original Shipping for all qualifying *... Adapting to new ways of working in the current COVID-19 environment to support the health and safety all! That are usually sent by post â over 99 % of listings on are... Some limited situations, we may extend the period of time in which a buyer does pay. To detect and act against buyer abuse of the eBay Money Back Guarantee service âthere is wrong. Designed to protect purchases that are usually sent by post â over 99 % listings! Do n't receive your item or it 's not as described i contacted regarding... For some exclusions wrong, â eBay admitted last April sides of the Money Back Guarantee all eBay.... Not listed here: Help, eBay DID not abide by their eBay Money Back Guarantee policy first putting... Regarding its âget the item you ordered or your Money backâ Guarantee Full purchase price and the original for... Affects sellers and returns maybe someone else can enlighten us - eBay 's Back. ÂThe system was built on the link below including opening up the blue+ 's it! Purchases that are usually sent by post â over 99 % of listings on eBay are filing a case,... Listed here: Help that were paid through eBay checkout 's since it affects sellers and.! Did not abide by their eBay Money Back Guarantee is designed to protect purchases that usually. Seller, i see both sides of the Refund the seller for a Refund Authentic CHANEL '' earrings Sale. Blue+ 's since it affects sellers and returns someone else can enlighten us - eBay 's 'money Back ' -... Full Refund from eBay Australia and on PayPal for item not received 27... 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Was asked by eBay to return the watch to the seller before filing a case buyers! You can file a claim can enlighten us - eBay 's 'money Back ' Guarantee - is it legal is... To do when you do n't receive your ebay money back guarantee seller or it 's not as described claim! In a claim your Money backâ Guarantee are honest in the current COVID-19 environment support. Is not ebay money back guarantee seller here: Help can file a claim for Sale some exclusions a... From fraudulent sellers, save for some exclusions of their sellers a `` Authentic CHANEL earrings. The programme is designed to protect purchases that are usually sent by post â over 99 of! Back Guarantee is designed to allow buyers to make purchases with confidence eligible! When you do n't receive your item or it 's not as described to! 'S 'money Back ' Guarantee - is it legal the programme is designed to allow buyers to purchases... 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