If after 4 days of raising the claim, the seller does not reach out to you or helps you reach a closure, eBay will step in and help you with the solution after the eligibility checks for the claim as per the terms and conditions of eBay Guarantee* Program and other eBay … Buyers are not protected, you take a risk buying anything on ebay. The important part it to check on how the claim was closed. Money back guarantee is a total scam. Some offer you double or triple […] Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. This is … In 2018, eBay … ebay Helps You. I bought something on eBay it’s past the far past the expected arrival time I’ve tried to contact seller multiple times but no response. One of the biggest gimmicks for products these days is Money Back Guarantees. When ever I message the seller I get “Your purchase isn't covered by eBay Money Back Guarantee, but we encourage you to work with the seller to agree on a solution.” Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. Most eBay sales go smoothly, but if there's a problem with a purchase, eBay Money Back Guarantee assists buyers to receive the item they ordered or get their money back. Instead of money back guarantee offer a "110% of your money back" guarantee in the form of store credit. Ebay’s main protection for buyers is its Money Back Guarantee service. eBay Money Back Guarantee is designed to inspire buyer confidence and streamline the resolution process when there are issues with a transaction. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. The buyer returns the item and the seller refunds the entire original payment. eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong. As anyone who’s paid eBay’s 10% listing fees can attest, that market share allows the company to make an absurd amount of money. The Money Back Guarantee does work for those that escalate the complaint. Note : Some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection. … Read 6300 More Complaints Here is what it says on eBay Money Back Guarantee page: Not covered. You'll get your money back. Discounted Gift Cards. Many sell one year subscriptions cheap, but cut your service off in weeks and steal your payment. If you receive a damaged, faulty, or not-as-described item, you can return it for a refund. Cancelling a transaction. They have done this for years. Buyers can use eBay Money Back Guarantee when: They don't receive an item; They receive an item that does not significantly match the listing eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. It isn't new. So I want to open a case but which reason should I choose : Doesn't work or defective or Doesn't match description or photos ? How eBay Money Back Guarantee works. Resolving buying problems. You can find all the details on the eBay Money Back Guarantee policy page. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. We’ve got your back. The VPP is not administered by eBay—a point the company makes known from the onset—and the terms are subject to change without notice. For example ebay has hundreds of illegal IPTV sellers with listings. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Like most programs on eBay the money back guarantee is BS. We have been given the run around by ebay for over a month, pholippines call centre, everyone gives a different story...its a complete joke. It also encourages buyers to buy with the assured satisfaction and quick response they expect from a … Follow these steps to receive your refund. We want Ebay to put back ***** in our account that the refunded. Though some have speculated that, a "no returns" policy does not seem to be the reason some buyers are not required to return items upon winning an eBay SNAD claim. Add a non-refundable handling charge for returns. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. ... Not suitable does not mean it will not work when fitted, but that the person fitting it thinks it might not perform to the standard a better item would do. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or vouchers are not covered. Note: Seller states no refunds in description. Money Back Guarantee. You can go to Paypal and see if you can open an item not received complaint there. Surely that doesn't mean if an item is eligible for a refund then the seller has to return the money and the buyer keeps the item. Shop with confidence knowing that eBay offers a Money Back Guarantee. What to do when a buyer doesn't pay. In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. However, other scenarios are at the discretion of the individual seller. In addition, the seller gets a Defect. Use a third party to process returns and make the customers jump through hoops so you can play dumb and not be the bad guy. Not Resolved? Report a problem with a buyer. Ebay is more than welcome to refund the buyer with their money if they wish. Any product that has a hint that it might not work, always backs it up with a guarantee. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. According to eBay, the protection aims to help when payment isn’t given and to make sure no negative feedback is given when an eBay Money Back Guarantee request is resolved in the seller’s favour. While the eBay Money Back Guarantee does not cover returns for items that are as described, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase. You are correct. What to do when you don't receive your item or it's not as described. You'll get your money back. I feel I’ve been defrauded of £1,600, and that eBay is unwilling to rectify it. How does eBay Money Back Guarantee benefit me? Your seller lied to you, you should never have closed the complaint, you should have escalated it. Some types of items are excluded: vehicles, real estate, websites and businesses for … Seller made it seem like it was real from the description (does not state replica or authentic but lists authentic MSRP of product). Can I still get a refund? I just stupidly paid for an item on eBay through PayPal before even doing my research on the item (idiotic move) and after I had done so, the item seemed fake. Will not fit is exactly as said.. Then reach out to the seller by opening up a return and requesting a refund. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. Sellers Find Fault with eBay Money Back Guarantee: by: Marie : Sun Sep 14 13:23:07 2014: Claims can be very tricky. eBay Guarantee * when a Buyer may files a valid, true and correct 'Item Not Received' or 'Item not as described' claims, eBay will work with the buyer and the seller to ensure that the buyer either receives the product or a replacement from the seller. Resolving selling problems. Most purchases on eBay are covered by eBay Money Back Guarantee. While the vehicle purchase protection program sounds similar in scope to eBay’s Money Back Guarantee, there is one major difference. Some products even come with a lifetime guarantee. (the rest of the page is too long to post here ) Your requests and cases. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. If you don't receive an item you buy, or you receive something that doesn't quite match the listing description you relied on when buying, eBay will offer a solution. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases*. Because buyers are often purchasing items from private sellers, eBay offers a money back guarantee! For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. Ebay wont cover these crooks with MBG, but if you report their listings ebay wont remove them. Some of them are 30 days, others 60 or 90. Yes. Ebay does refund buyers if they paid only a few bucks for the item. If the seller does not do this, eBay refunds the buyer and goes after the seller for their money. eBay playlist: https://www.youtube.com/playlist?list=PLywkmM7twcDo1t_15VabaleSyeWn_rqinSold as Seen! Follow these steps to get your refund. 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