INTER DEPARTMENTAL COORDINATION OF FRONT OFFICE WITH OTHER DEPARTMENTS OF THE HOTEL No individual department in any hotel can work alone. This department is the focal point of communications with all other departments and is manned 24x7 As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. A willingness to cooperate and coordinate, with the assistance of efficient methods of communication is essential if … >> FRONT OFFICE COORDINATES WITH Housekeeping Department Food & Beverage Department Banquets Accounts Sales and … The front office manager works with an assistant front office manager, a night auditor, a reservations manager, and a bell captain to tend to the details of running an efficient department. Sridevi Sivakami 1 FUNCTIONS OF HOUSEKEEPING DEPARTMENT AND INTER RELATIONSHIP WITH OTHER DEPARTMENTS 1. To ensure smooth operation, there should be good coordination between each concerned parties. RELATIONSHIP BETWEEN FRONT OFFICE AND OTHER DEPT’S. It sets the stage for a pleasant or an unpleasant visit. <> A willingness to cooperate and coordinate, with the assistance of efficient methods of communication is essential if … Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. /ModDate (Y����*J�I �-�Z�f��Jb��伇����F�;c�u��b4) It is also the front office’s job to make a good first impression on the public, to relay messages, and to meet the requests of guests who are using the hotel for meetings, seminars, and banquets. In this free course from Alison, learn about a variety of hotel management operations including the front office department and the housekeeping department. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. The front office department informs about the arrival & departure of guest which helps them to plan their work schedule and staff requirement. The front office plays a major role in delivering hospitality to guests. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. The aim of the study is to determine who and what processes will be carried out in front office departments. When a guest has security concern like fire, robbery, theft, and any other emergency, the front desk should explain the emergency procedure to the guest while calling security personnel to resolve the problem. The housekeeping and front office department also coordinate with each other for other important information which require special attention like VIPs in house: this information is essential so that the staff can take a little extra care and keener precautions in cleaning and supervising VIP rooms. Sridevi Sivakami 1 FUNCTIONS OF HOUSEKEEPING DEPARTMENT AND INTER RELATIONSHIP WITH OTHER DEPARTMENTS 1. 6) Reception/ Front Office: The front office is the first point of contact for our guests and members. Plans, competition, customer’s profile, standards of service & amenities,  Discounted Rates for Corporates, Airlines, Groups & Travel Agents, C. Channels and sources (FITs, Travel Agents, Airlines, GITs), D. Types of reservations (Tentative, confirmed, guaranteed etc. The housekeeping department prepares an occupancy report, which is sent to the front office department where it is tallied with room status record of front desk. FRONT OFFICE CO-ORDINATION WITH OTHER DEPARTMENTS By Dr. Bhavya Khamesra 2. 1. Employees of the Front Office Department often provide the … /Rotate 0 In addition, the front office department is to identify the communication problems with customers. It sets the stage for a pleasant or an unpleasant visit. Managing Entrepreneurship, SME Properties. COORDINATION WITH FRONT OFFICE The housekeeping department also receives other important information from the front office, which require special attention: VIPs in the house This information is essential so that the staff can take a little extra care and keener precautions in cleaning and supervising VIP rooms. Coordination with House Keeping and Other Department. Although there are numerous studies reporting high employee turnover in … The housekeeping personnel should inform the front office about any unusual circumstances that may indicate a violation of security for the hotel guest. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. Preparing for guest arrivals at Reservation and Front Office, D. Registration (non-automatic, semi-automatic and automatic), E. Relevant records for FITs, Groups, Aircrews & VIPs. stream These departments view the front office as a communication liaison in providing guest services. The housekeeping personnel should inform the front office about any unusual circumstances that may indicate a violation of security for the hotel guest. <��|�����6�) /MediaBox [0 0 612 792] 1 0 obj Purchase and Stores: Following are the important points related to the coordination between the kitchen and the purchase and stores department. Receives the function prospectus so as to be updated what is going on in the hotel. A. Some of the information gathered is based on zip code, frequency of visits, corporate affiliation, special needs, and reservations for sleeping rooms. /Metadata 133 0 R 5 0 obj Another aim is to learn the thoughts of the front office managers about the effects of communication problems on productivity. Purchase and Stores: Following are the important points related to the coordination between the kitchen and the purchase and stores department. 23. ), E. Systems (non-automatic, semi-automatic fully automatic), A. Coordination of front office with other Departments in a Hotel As soon as a guest enters the hotel, the bellboy escorts him to the reception. For proper upkeep of the equipments and system installed in the hotel. 2 0 obj Marketing and Sales Department. A big department like Front office needs to deal with many parties. <> Each of the departments has a unique communication link with the front office staff. endobj Front office also assists guests in making their dining choices and helps in marketing the restaurants and outlets. 1. Inform the maintenance about any repair work required in guest room. Coordination with House Keeping and Other Department. Lesson Summary; Previous Topic Next Topic. /Contents 109 0 R endobj (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. /Outlines 131 0 R Guest may request for additional or special amenities during their stay like blanket, towel, soap, shampoo, etc. Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. /Parent 3 0 R Front Office Department is the face and as well as the voice of a business. ... Housekeeping co-ordination with front-office. This is employed especially in special events such as banquets or meetings that require the cooperation of the whole hotel staff (Akat&Üner, 1993: 212-218). endobj It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. 1. When information is transacted across departments, departmental managers share their views on the same problem and arrive at innovative ideas and thoughts to deal with the situation. 3 0 obj Guests, often in an unfamiliar setting and anxious to proceed with their business or vacation plans, are eager to learn the who, what, when, where, and how of their new environment. %PDF-1.6 %���� The bellboy shows the operation of various equipment in the room to… Read More »Coordination of Front Office with other Departments As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. Previous Topic Previous slide Next slide Next Topic. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.. FRONT OFFICE . These departments view the front office as a communication liaison in providing guest services. Marketing and Sales Department. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc Setting up bars in VIP rooms, Special arrangements like cookies, fruit basket and assorted dry fruits. Scanty baggage guests should be informed to the housekeeping so that they can be tracked. CHAPTER ONE INTRODUCTION AND STATEMENT OF THE STUDY The front office has traditionally been thought of as a check-in, check-out point by the guest. FRONT OFFICE COORDINATES WITH Housekeeping Department Food & Beverage Department Banquets Accounts Sales and … Now let’s look at Duties & Responsibilities in detail of each person in the Front office department. The co-operation between housekeeping and front office should be very intimate or close. /Producer (�j�i���"뭰�OPY��,ƅ��jY��K͢��j={ߦ�dw��a��) The front offices a pivotal point in communication among in-house sales, delivery of … The focal point of activity within the front office is the reception desk. Work order is key elements in the communication and coordination between housekeeping and maintenance. /Creator (��4�jh惹��8�Ѝh��UO������6[{ql���E#�o�[�����) the control desk attendants receives the night report, the arrivals and departures list, VIP list , and the list of crews and groups in the house from the front office. Secondly it is seen as a source of infinite information, and third, a problem-solving center. The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. 4. The control desk acts as the nerve centre for coordination with the other departments in the hotel. The front desk informs the H.R department about its requirements of New Staff, Training requirements for new staff and Refreshers training for the existing staff. Let us know if you liked the post. Housekeeping prepares the room and front-office sales that room after preparing. Front office also assists guests in making their dining choices and helps in marketing the restaurants and outlets. Each of the departments has a unique communication link with the front office staff. After the guest registers himself the bellboy again escorts him to the room along with the room key. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. /Pages 3 0 R The guest history is a valuable resource for marketing and sales, which uses the guest registration information to target marketing campaigns, develop promotions, prepare mailing labels, and select appropriate advertising media. Coordination with other depts 1. Because the front office has … The Front Office is also called the nerve centre of a hotel. The Front Office is also called the nerve centre of a hotel. These departments view the front office as a communication liaison in providing guest services. The close coordination between housekeeping and the front office is deemed important to ensure timely delivery of … Housekeeping Co-Ordination with Other Department. 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